Booking Terms and Conditions

Welcome to Shayo Trekking and Safaris! By booking a tour with us, you agree to the following terms and conditions:

1. Booking and Payment:

• Deposit: A deposit of 15% of the total tour cost is required to confirm your booking. This deposit is due within 7 days of receiving your booking confirmation.
• Balance Payment: The remaining balance is due 30 days prior to your tour’s departure date or on arrival.
• Payment Methods: We accept payments via bank transfer and major credit cards (Visa, MasterCard). Please note that bank transaction fees may apply.
• Pricing: All tour prices are quoted in US dollars. We reserve the right to adjust prices due to fluctuations in currency exchange rates, fuel surcharges, or government-imposed taxes. Any price adjustments will be communicated to you in advance.

2. Cancellation Policy:

• Cancellations must be submitted in writing via email.
• Cancellation fees are as follows:
  • More than 90 days prior to departure: Loss of deposit.
  • 60-89 days prior to departure: 50% of the total tour cost.
  • 30-59 days prior to departure: 75% of the total tour cost.
  • Less than 30 days prior to departure: 100% of the total tour cost.
• Airline ticket cancelation policies are separate from our own, and subject to the airline’s terms.

3. Travel Documents:

• You are responsible for ensuring you have a valid passport (with at least six months validity beyond your return date), necessary visas, and required health documents.
• We can provide guidance on visa requirements, but we are not responsible for any issues arising from incorrect or incomplete documentation.

4. Liability:

• We are not liable for any loss, injury, or damage caused by events beyond our control, including but not limited to:
  • Force majeure (e.g., natural disasters, political unrest)
  • Actions of third-party suppliers
  • Client negligence
• We strongly recommend that you purchase comprehensive travel insurance to cover medical expenses, trip cancellations, and other unforeseen events.  

5. Itinerary Changes:

• We reserve the right to modify itineraries due to unforeseen circumstances, such as weather conditions or safety concerns.
• We will make reasonable efforts to provide alternative arrangements and ensure your safety and satisfaction.

6. Health and Safety:

• Please inform us of any relevant medical conditions or dietary restrictions at the time of booking.
• We recommend consulting your doctor for advice on vaccinations and other health precautions before traveling to Tanzania.

7. Travel Insurance:

• It is mandatory that all clients have comprehensive travel insurance that covers medical emergencies, evacuation, and trip cancellation.

8. Governing Law:

• These terms and conditions are governed by the laws of the United Republic of Tanzania.

9. Client Responsibility:

• Clients are responsible for their own personal belongings.
• Clients are expected to respect local customs and regulations.
• Clients are expected to behave in a respectful manner towards other clients, crew members, and the general public.

10. Contact Information:

• For any questions or concerns regarding these terms and conditions, please contact us at: +255 749 533 557, +255 755 439 088, info@shayotrekandsafaris.com prshayos@hotmail.com

By proceeding with your booking, you acknowledge that you have read, understood, and agreed to these terms and conditions.