Privacy Policy

At Shayo Trekking and Safaris, we care about your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect:

We collect information you give us when you book a tour, contact us, or use our website. This includes:  

• Personal Details: Your name, address, email, phone number, passport details, and date of birth.
• Travel Information: Your travel plans, flight details, and tour preferences.
• Payment Information: Your payment details (though we use secure payment systems, and do not store sensitive credit card information ourselves).
• Health Information: Any medical conditions or special dietary needs you share with us.

2. How We Use Your Information:

We use your information to:

• Process your bookings and payments.
• Arrange your tours and travel services.
• Communicate with you about your bookings and travel plans.
• Provide customer support.
• Improve our services and website.
• Comply with legal obligations.
• In some cases, to share information with hotels, park authorities, and other necessary third parties to complete your tour.

3. Sharing Your Information:

We may share your information with:

• Our partners and suppliers (e.g., hotels, airlines, park authorities) to provide your tour services.
• Government authorities when required by law.
• Trusted third-party service providers who help us operate our website and business.
• Our guides who will help provide tour services in accordance with your booking and your expectations.

4. Protecting Your Information:

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. We use secure servers and other security measures.  

5. Cookies:

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your computer. You can change your browser settings to disable cookies, but this may affect your website experience.

6. Your Rights:

You have the right to:

• Access your personal information.
• Correct any errors in your information.
• Request that we delete your information (subject to legal obligations).
• To opt out of marketing communications.

7. Changes to This Policy:

We may update this policy from time to time. We will post any changes on our website.

8. Contact Us:

If you have any questions about this policy, please contact us at:
+255 749 533 557, +255 755 439 088, info@shayotrekandsafaris.com prshayos@hotmail.com

9. Data Retention:

We will retain your personal information for as long as necessary to provide you with our services and as required by law.  

10. Consent:

By using our services, you consent to the collection and use of your information as described in this policy.